For sixteen years, we have been available to provide both ad-hoc and lifecycle support for our clients. We not only support our solutions, but also legacy projects inherited from other providers.
Myriad provides content management solutions
that empower our clients with the ability to manage the bulk of the
day-to-day content updates of their web site. However, we are available
with any ongoing site updates,
especially those that would affect the integrity of the design or span
beyond the scope of edits handled by the content management system. Graphical edits and the development of custom applications or modules would fall into this category.
No two projects are the same. For all clients, Myriad operates via customized maintenance agreements.
The routine tasks, service responsibilities and monthly hour allocations are defined in the agreement after the initial project launch. Defining the support scope after the project launch is helpful, because it gives our team and the client an opportunity to observe the solutions' real-world performance and any recurring issues or needs that will need to be addressed on a monthly basis.